Shipping & Returns

Return Policy:
No return.Most products are custom made, so we do not accept returns

Commission Process

1 Send pictures to our email: cosplayfantasy1@aliyun.com

2 Write the size and your demand

3 We will quote for you

If you have any question,please feel free to contact us

 

Email: cosplayantasy1@aliyun.com

 

 

 

Shopping in Our EBAY Store

 

Our ebay store: http://stores.ebay.com/cosplayfantasy

1 Choose the product and the size and quantity, email us:cosplayfantasy1@aliyun.com

2 We will make a new list for you on ebay

3 pay via ebay and paypal

 

 

 

 

 

Payment

 

1 PAYPAL

You could send payment to below two paypal account:

cosplayfantasy@aliyun.com

 

We accept PayPal and will ship to buyer's registered address on paypal.

Please take note of the time required for clearing of payment for Paypal echeck/bank transfer as we will only ship the wig/ start work on custom-made costume after full clearing of payment.

2 Credit Cards

3 Bank Transfer: contact us for the bank information

 

 

Shipping

We can ship to Worldwide!

Wigs and costumes are shipped in boxes to maintain styling in good condition.

Our shipping fees include postage materials & handling fees, as well as secured international express shipping with online delivery tracking service.

We require buyer's confirmation of day-time phone number as a shipping policy.

Please rest assured that your contact number would only be used for filling up the international shipping form. We will not be responsible for shipping delays caused by buyer's failure to provide a day-time phone number contactable by the shipping company.

Processing time

Custom-styled wigs: Most of our listed wigs are ready stock which can be shipped immediately. Please note that certain wigs are made-to-order and require longer processing time

Custom-made costumes:  7 working days to be completed after clearing of payment. Some costumes need longer time, please see the description for each item

Shipping time

It will generally take 6-10 working days for international express shipping.

While most buyers are able to get the items within a week,please understand that the amount of processing time required for the items to be in your hands are only approximate as we are experiencing peak international ordering seasons from time to time. Buyers who need the items urgently are advised to contact us promptly for alternative arrangements.

Notice:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility

Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges